Posted: July 4, 2019

Customer Collections Advisor


  • Full Time
  • Darwen
  • Posted 2 weeks ago
  • Salary: £15,500
  • Division: Commercial

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Customer Collections Advisor

Darwen               

£15,500 Basic & OTE £20,000

35 hours per week on a rota basis between 8am – 7pm Monday to Friday

Our successful client is a field solutions provider, currently conducting over 25,000 visits to people and property every month within utilities, financial services and public sector businesses. The established contact centre team respond to and proactively work with customers, pre and post visit. They are now recruiting for Customer Service Advisors for their Darwen location.

The Role:

  • You will be joining an existing team who deliver high standards of customer service, dispute resolution, repayment negotiations as well as objection handling relating to overdue accounts on behalf of utility customers.
  • The successful candidates will be dealing with high volumes of inbound calls and e-mails from customers including outbound work both via manual work lists and also working on an outbound dialler.
  • Working to targets, you will be required to understand customer needs and build strong relationships so their business is retained.The Candidate:
  • Previous contact centre experience is essential for this role, and candidates should have a solid work history with full references. You will be able to deal with complex queries and liaise between customers and suppliers.
  • Experience within retentions, collections, dispute resolution would be considered.
  • Our client is FCA regulated; therefore candidates should have some familiarity with working to compliance and strict SLA’s.
  • For a confidential discussion contact Nicki Roberts on 01282 430138 or apply with your CV to [email protected]
  • These are full time positions, working 35 hours per week on a rota basis between 8am – 7pm Monday to Friday. The client offers a competitive basic salary starting £15,500, as well as an excellent bonus structure. Additional benefits include free on-site parking, company pension scheme & internal training and development.

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