Posted: May 7, 2019

Senior E-commerce Manager- Logistics

  • Permanent
  • Nantgarw
  • Posted 5 months ago
  • Salary: £50,000
  • Division: Retail

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Senior E-commerce Manager- Logistics

My client is currently looking for an experienced E- Fulfilment Centre Manager, reporting to Site Operations Manager.

The role would be multi-site and you may be expected to work between our Nantgarw and Treorchy Distribution Centres.

The E Fulfilment Centre Manager would be focused on delivering exceptional service and customer satisfaction to our fashion brand. The ideal candidate  would have a proven track record in an E-fulfilment environment, with a strong focus on demonstrating ROI through monitoring and reporting of key KPI’s.  An understanding of direct to customer networks would be an advantage.


The manager of ecommerce logistics is responsible for the day-to-day operations of the network.

  • Monitors the network to ensure operations are meeting defined service level agreements and implements corrective actions as needed.
  • Acts as a systems expert for fulfilment management systems.
  • Is the key partner for operations, customer care and merchandising in updating/changing system parameters to support sales strategies.

Key Performance Areas

Effectively manage the E-Commerce fulfilment team to appropriately support the daily operational goals.

A strong emphasis on team building and development

Systems knowledge, expert supporting direct fulfilment to customer.

Regularly review processes of the fulfilment of E-Commerce orders to improve productivity and maintain best in industry practices, with an aim to continuously improve.

Acts as key interface with Customer Service and Operations in identifying, mitigating and solving customer experience challenges and escalations

Key partner to fulfilment operations in managing performance of returns network

Responsible for key metrics determining health of multi-channel network

Responsible for reporting and analytics of multi-channel network

Responsible for daily planning of staff/ agency requirements and budget

Previous experience of managing a 3PL contractors and monitoring SLA’s.

A strong emphasis on P&L awareness

Provide weekly/monthly reports in a timely and accurate manner.

Requirements: Knowledge/Skills/Abilities

Experience in direct-to-customer network operations

Extensive knowledge and expertise in direct to customer fulfilment, ensuring customer services levels are maintained through the leveraging of multiple external partners.

Working knowledge of logistics finance and ability to identify, analyse and correct variances

A strong emphasis on commercial awareness In relation to negotiating 3rd party contracts

Ability to act independently to pro-actively drive process improvements

This position requires an extremely high sense of urgency and the ability to meet difficult seasonal peaks, workloads and deadlines.

If you think you are a personable and approachable individual, with the drive and will to succeed in a fast paced environment and enjoy interaction with people, please apply by contacting Nicki Roberts at Ideal Recruit

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